Do you enjoy talking on the phone and solving problems? Do you have computer skills? If you answered "yes" to those questions, you may be ready for a help desk career.
Help Desk Careers Are Booming
Have you ever wondered who's on the other end of the line when you call for customer service or technical support? These critical personnel help identify and solve problems ranging from malfunctions to miscommunications, directing callers and solving problems.
In a sense, if you're at a help desk, you're often a detective of sorts. Once the caller has reached you, you need to figure out the problem through extensive questioning and help callers identify solutions.
Some help desks use email to help customers, while others are now using chat features on their Web sites. Most help desk careers involve regular hours in an office environment.
Entering a Help Desk Career
People interested in a help desk career need to be curious, enjoy problem solving, and be good communicators. Starting out at a help desk can also be a step to another job down the line. Not only can being a help-desk technician be satisfying, it can help you learn more about the products and services.
Training as a help desk technician depends on the employers and their needs. You could have a:
There is frequently a lot of on-the-job training in help desk careers, as companies help you learn about their or their clients' products, services, or systems. As with all careers, particularly those in high tech or computers, there is usually constant learning and skill updating in help desk careers.
- Computer-related bachelor's degree
- Computer-related technology diploma or certificate
- Specialized training
Job prospects should be good, the Bureau of Labor Statistics reports, with the best opportunities for those with a bachelor's degree and some experience.
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