Computer Career Education
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Help Desk Career

Do you enjoy talking on the phone and solving problems? Do you have computer skills? If you answered "yes" to those questions, you may be ready for a help desk career.

Help Desk Careers Are Booming

Have you ever wondered who's on the other end of the line when you call for customer service or technical support? These critical personnel help identify and solve problems ranging from malfunctions to miscommunications, directing callers and solving problems.

In a sense, if you're at a help desk, you're often a detective of sorts. Once the caller has reached you, you need to figure out the problem through extensive questioning and help callers identify solutions.

Some help desks use email to help customers, while others are now using chat features on their Web sites. Most help desk careers involve regular hours in an office environment.

Entering a Help Desk Career

People interested in a help desk career need to be curious, enjoy problem solving, and be good communicators. Starting out at a help desk can also be a step to another job down the line. Not only can being a help-desk technician be satisfying, it can help you learn more about the products and services.

Training as a help desk technician depends on the employers and their needs. You could have a:
  • Computer-related bachelor's degree
  • Computer-related technology diploma or certificate
  • Specialized training
There is frequently a lot of on-the-job training in help desk careers, as companies help you learn about their or their clients' products, services, or systems. As with all careers, particularly those in high tech or computers, there is usually constant learning and skill updating in help desk careers.

Job prospects should be good, the Bureau of Labor Statistics reports, with the best opportunities for those with a bachelor's degree and some experience.

The Following Schools Provide Educational Programs For Help Desk Careers:
  University of Phoenix

With convenient class locations as well as online learning, University of Phoenix makes quality higher education highly accessible. Whether you’re seeking an associate's, bachelor's, master's or doctoral degree, we can help you reach your goal while you work—and much sooner than you might expect.

Locations:
Online
Computer Education Programs:
Bachelor of Science in Information Technology, BS in IT/Visual Communications, Master of Information Systems, Master of Information Systems/Management
Request more information from University of Phoenix .
  Walden University

If you're serious about your future, get serious about the online school you choose. This prestigious university is renowned for its stellar graduate programs as well as its one-on-one relationships with students just like you. This accredited university offers programs in Business, Management, Education, Psychology and Health and Human services.

Locations:
Online
Computer Education Programs:
Bachelor of Science (B.S.) in Business Administration - Information Systems
Request more information from Walden University.
  University of Phoenix

Founded in 1976, University of Phoenix is dedicated to meeting the needs of working students. Now the largest private university in North America, we have more than 190 campuses and learning centers as well as a flexible online learning format available in most countries around the world. Regardless of where or how you attend class, you'll receive a real-world education with real value.

Locations:
Phoenix, AZ Tucson, AZ Diamond Bar, CA
Sacramento, CA San Diego, CA San Jose, CA
Colorado Springs, CO Lone Tree, CO Jacksonville, FL
Maitland, FL Plantation, FL Temple Terrace, FL
Atlanta, GA Savannah, GA Honolulu, HI
Meridian, ID Schaumburg, IL McPherson, KS
Metairie, LA Columbia, MD Braintree, MA
Norfolk, MA Detroit, MI Grand Rapids, MI
Kansas City, MO St. Louis, MO Las Vegas, NV
Reno, NV Albuquerque, NM Cleveland, OH
Oklahoma City, OK Tulsa, OK Tigard, OR
Pittsburgh, PA Wayne, PA Columbia, SC
Nashville, TN Salt Lake City, UT Reston, VA
Seattle, WA Brookfield, WI
Program availability may vary depending on campus.
Computer Education Programs:
BS in Information Technology
Request more information from University of Phoenix.
  Strayer University

Established in 1892 and accredited by the Middle States Commission on Higher Education, Strayer University is dedicated to providing quality higher education programs for working adults like you. Classes are designed to fit your busy schedule, meeting on evenings, weekends, and asynchronously on the web. Undergraduate and graduate programs are available in accounting, business and internet technology.

Locations:
Birmingham, AL Newark, DE Washington, DC
Tampa, FL Atlanta, GA Baltimore, MD
Germantown, MD Millersville, MD Owings Mills, MD
Rockville, MD Suitland, MD Charlotte, NC
Greensboro, NC Mooresville, NC Raleigh, NC
King of Prussia, PA Springfield, PA Trevose, PA
Charleston, SC Columbia, SC Greenville, SC
Memphis, TN Nashville, TN Alexandria, VA
Arlington, VA Ashburn, VA Chesapeake, VA
Fredericksburg, VA Glen Allen, VA Manassas, VA
Midlothian, VA Newport News, VA Woodbridge, VA
Program availability may vary depending on campus.
Computer Education Programs:
CIS: Computer Information Systems Emphasis, CIS: Management Information Systems Emphasis, CIS: Office Information Technology Emphasis
Request more information from Strayer University.
  DeVry University

DeVry University offers flexible scheduling and the convenience to study at any of 80+ locations, online or a combination of both. Earn a respected associate degree, bachelor's degree or master's degree from an accredited university. A career-oriented education from DeVry University will put you in a great place to begin or advance in the workplace when you graduate.

Locations:
North Brunswick, NJ
Computer Education Programs:
Associate - Computer Information Systems
Request more information from DeVry University.
  American InterContinental University Online

At American InterContinental University, our educational approach is designed around the realities and challenges of today's busy lifestyles, and for over forty years, we have been helping students gain the knowledge, skills and confidence to pursue the next level of their professional development.

Locations:
Online
Computer Education Programs:
Bachelor's (BIT) - Computer Systems, Bachelor's (BIT) - Network Administration, Bachelor's (BIT) - Programming, Bachelor's of Information Technology, Master's of Information Technology
Request more information from American InterContinental University Online.
  DeVry University

DeVry University offers flexible scheduling and the convenience to study at any of 80+ locations, online or a combination of both. Earn a respected associate degree, bachelor's degree or master's degree from an accredited university. A career-oriented education from DeVry University will put you in a great place to begin or advance in the workplace when you graduate.

Locations:
Online
Computer Education Programs:
Bachelor's - Information Technology, Master of Information Systems Management
Request more information from DeVry University .
  Kaplan University

Kaplan University's accredited online degree programs allow you to earn the degree you need and advance your career without missing a day of work.

Locations:
Online
Computer Education Programs:
2+2 B.S. in Information Technology, B.S. in Information Technology, IT Pathway Certificate, MBA/Information Technology
Request more information from Kaplan University.
  Western International University Interactive Online

Attend the school designed for working adults like you. As a busy working professional, you don't have a lot of free time. That's why West Interactive Online(sm) has designed its Business, Technology, and Behavioral Science programs to be totally flexible.

Locations:
Phoenix, AZ
Computer Education Programs:
Associates of Information Technology, Bachelor of Science in Information Technology, Master of Business Administration in Information Technology, Master of Science in Information Technology
Request more information from Western  International University Interactive Online.
  Fortis Institute

At Fortis Institute, we provide students with the skills and training they need to prepare for a variety of in-demand career fields, including Medical Assisting, Medical Billing and Coding, Dental Assistant, and Medical Business & Clinical Specialist. We offer qualified instructors, personalized attention, career services for our graduates, and much more. Programs vary by location. Please contact each individual campus for accreditation information.

Locations:
Dothan, AL Foley, AL Mobile, AL
Montgomery, AL Phoenix, AZ Jacksonville, FL
Largo, FL Miami, FL Mulberry, FL
Orange Park, FL Pensacola, FL Tampa, FL
Winter Park, FL Smyrna, GA Indianapolis, IN
Hyattsville, MD Lawrence Township, NJ Wayne, NJ
Cincinnati, OH Cuyahoga Falls, OH Dayton, OH
Ravenna, OH Westerville, OH Kingston, PA
Scranton, PA Columbia, SC Salt Lake City, UT
Norfolk, VA Richmond, VA
Program availability may vary depending on campus.
Computer Education Programs:
Computer Support Specialist, Computer Support Technician
Request more information from Fortis Institute.
  Colorado Technical University Online

Every CTU Online degree in the School of Business, Criminal Justice, Marketing or IT includes multiple CTU Academic Certificates you'll earn on the way to graduation, without taking additional courses or adding tuition fees. Now is the time to contact CTU Online about the high quality degree you need to make your resume sparkle

Locations:
Online
Computer Education Programs:
Associate's Degree in Information Technology (ASIT), Bachelor of Science in Business Administration - IT, Master of Science in Management - IT Management
Request more information from Colorado Technical University Online.
  Brown Mackie College

Brown Mackie College Schools can help you learn the skills you need for your career and future. We have many convenient locations across the Midwest, Southeast and Southwest, and we offer a unique one-course-a-month delivery format that's specifically tailored to fit into your busy lifestyle. Take advantage of small class sizes, flexible scheduling, an outstanding faculty, and financial aid for those who qualify. Choose from a range of diploma, certificate, associate's and bachelor's in the areas of Accounting and Business, Healthcare, Legal Studies, and Computer Technology.

Locations:
Tucson, AZ Miami, FL Atlanta, GA
Moline, IL Fort Wayne, IN Indianapolis, IN
Merrillville, IN Michigan City, IN South Bend, IN
Lenexa, KS Salina, KS Fort Mitchell, KY
Hopkinsville, KY Louisville, KY Akron, OH
Canton, OH Cincinnati, OH Findlay, OH
Program availability may vary depending on campus.
Computer Education Programs:
Associate of Applied Business in Computer Networking and Applications, Associate of Applied Science in Computer Networking and Applications, Certificate in Computer Networking
Request more information from Brown Mackie College.
  American InterContinental University

Start down the path to future career opportunities at American InterContinental University. AIU offers a curriculum designed to provide students with a solid foundation, including both general education and industry-specific classes. Small classes help to ensure that students receive focused attention. Financial aid is available for those who qualify.

Locations:
South Florida, FL Atlanta, GA
Program availability may vary depending on campus.
Computer Education Programs:
Bachelor's - Information Technology
Request more information from American InterContinental University.
  American Career College

American Career College (ACC) offers training to students interested in pursuing a career in the fast-growing healthcare industry. Programs vary by campus. Program lengths vary by session and schedule. Financial aid available to those who qualify. ACC cannot guarantee employment. American Career College is institutionally accredited by the Accrediting Bureau of Health Education Schools. To view our catalog, visit americancareercollege.edu/pdf/catalog.pdf. To view ACC's required outcome disclosures, visit http://americancareercollege.edu/cpl/disclosures.html

Locations:
Anaheim, CA Los Angeles, CA Norco, CA
Program availability may vary depending on campus.
Computer Education Programs:
Computerized Business Specialist
Request more information from American Career College.
  ECPI University - Online Degrees

ECPI University - Online Degrees allows you to earn an accredited Associate of Applied Science Degree in Business or Technology 100% online! Curriculum is convenient and flexible. Extensive career placement services are available, as well as financial aid for students who qualify. Choose from career fields in Computer and Information Science and Computer Electronics Technology. Majors are available in Accounting Administration, Business Administration, Computer Electronics Engineering Technology, IT/Networking and Security Management. For information on Accreditation for ECPI Technical College and ECPI College of Technology, click here.

Locations:
Online
Computer Education Programs:
Computer Electronics Engineering Technology, IT / Network Security
Request more information from ECPI University - Online Degrees.
  Brown College

Prepare for a career you love. Brown College, located in Mendota Heights, Minnesota, is dedicated to providing quality specialized associate degree programs in the areas of Design, Broadcasting and Technology. The programs emphasize hands-on education, and focus on areas that offer promising employment opportunities. Specialized Associate degree programs can be completed in as little as eighteen months. Financial aid is available for those who qualify.

Locations:
Atlanta, GA
Computer Education Programs:
Associate - Information and Networking Technologies, Bachelor - Information Technology
Request more information from Brown College.
  International Academy of Design & Technology

Have an opportunity to turn your natural abilities in design, technology, or business into a dynamic and creative career at the International Institute of Design and Technology. With campus locations nationwide, including business and cultural hotspots like Los Angeles, Chicago, and Orlando, International Academy of Design & Technology is dedicated to helping students prepare for the innovative jobs of tomorrow. We offer a variety of degree levels and program areas designed to fit your individual career track.

Locations:
Chicago, IL Pittsburgh, PA
Program availability may vary depending on campus.
Computer Education Programs:
Associate - Computer Information Management, Associate - Information Technology, Certificate - Information Technology
Request more information from International Academy of Design & Technology.
  Lincoln College of Technology

Lincoln College of Technology provides career-focused, hands-on training programs with industry experienced instructors. Get the skills for a rewarding in-demand career. For more student consumer information, please visit www.lincolnedu.com/lincolnconsumerinfo.

Locations:
Marietta, GA Norcross, GA Columbia, MD
Henderson, NV
Program availability may vary depending on campus.
Computer Education Programs:
Computerized Business Management, Information Systems Technology/ Networking and Computer Servicing Technology, Information Systems Technology/Software Engineering, Networking Technology, Programming Technology
Request more information from Lincoln College of Technology.
  ECPI University

Established in 1966, ECPI has been specializing in Technology, Business, and Health Sciences Education for 45 years. With campuses in Virginia, North Carolina, South Carolina, and Online, ECPI offers the flexibility to get the education and skills you want on your schedule. For information on Accreditation for ECPI Technical College and ECPI College of Technology, click here.

Locations:
Charlotte, NC Greensboro, NC Raleigh, NC
Greenville, SC Manassas, VA Newport News, VA
Richmond, VA Virginia Beach, VA
Program availability may vary depending on campus.
Computer Education Programs:
Information Technology - Business Applications, Information Technology - Computer Programming, Information Technology - Network Security, Information Technology - Networking
Request more information from ECPI University.
  National College

Want to change your career and your life for the better? National College can help. We can provide you with the real-world knowledge and skills you need to take your career to the next level. Programs offered include Business Administration, Information Technology, Accounting, Management, Medical Assisting, Paralegal, Paramedic, Pharmacy Technician, and many others. Choose from a variety of campus locations in Virginia, Kentucky, Tennessee, Ohio, and Alabama.

Locations:
Fort Wayne, IN Indianapolis, IN South Bend, IN
Danville, KY Florence, KY Lexington, KY
Louisville, KY Pikeville, KY Richmond, KY
Cincinnati, OH Columbus, OH Kettering, OH
Stow, OH Wickliffe, OH Youngstown, OH
Bartlett, TN Bristol, TN Knoxville, TN
Madison, TN Memphis, TN Nashville, TN
Charlottesville, VA Danville, VA Harrisonburg, VA
Lynchburg, VA Martinsville, VA Salem, VA
Princeton, WV
Program availability may vary depending on campus.
Computer Education Programs:
Diploma - Technical Support Assistant
Request more information from National College.
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Computer Career Types:
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Featured Schools:
University of Phoenix
University of Phoenix
University of Phoenix
University of Phoenix
Ashford University
Ashford University